General Terms:

The Modern Homestyle reserves the right to update the rules when necessary, and the updated version will be published on TheModernHomestyle.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by The Modern Homestyle immediately. All buyers are deemed to accept the rules if they are using the services provided by The Modern Homestyle.

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For after-sales issues, buyers should file a return & refund request within 30 days of the delivery date  The period of Return & Refund request filed exceeds, The Modern Homestyle reserves the right not to provide any after-sales service after that time.

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Before an order is shipped out, the buyer has the right to apply to cancel the order by clicking the "request refund" button at The Modern Homestyle, or by contacting The Modern Homestyle customer service to cancel the order. Please note some supplier policies do not accept order cancellations before the order is shipped out. The supplier should agree or reject the cancellation request within 3 business days.

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If the supplier cannot fulfill the buyer's order within the order processing time indicated on Doba's product page, under the condition, but not limited to no stock or other conditions, the supplier has the right to cancel and refund the order.

If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, the supplier has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. The supplier should refund the buyer when the return shows as in transit on the logistic website with the supplier's provided prepaid return label.

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The Modern Homestyle shall not require supplier to accept after-sale request for "non-defective remorse returns", supplier has the right to accept or reject the request as his policy show as on the Doba product page. The Modern Homestyle will abide by the supplier's policy under this condition.

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If supplier accepts the after-sale request for the reason type of "non-defective remorse returns" and require to deduct a "restocking & repacking fee", under The Modern Homestyle's policy restriction, the "restocking & repacking fee" in total supplier deducted shall not exceed 35% of order total price.

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The Modern Homestyle shall not require suppliers on warranty, like whether to provide warranty or not, or the way of warranty handling with.

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The Modern Homestyle shall restrict with the refund time and redelivery time under the condition, included but not limited to order should refund based on supplier's policy or The Modern Homestyle's policy, agree on refund or redelivery between supplier and buyer or others, supplier must refund not more than 3 business days, or redelivery not more than 5 business days.

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Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to The Modern Homestyle. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, the supplier and or The Modern Homestyle has the right to reject the return and refund request. Whether the evidence is compelling or not will ultimately be determined by Doba.

2. Goods Returned in Transit

If the package is sent back to the supplier during transit for any reason, and the buyer applies for a refund, the supplier should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, the supplier should begin redelivery within 5 business days of the request date.

3. Goods Destroyed in Transit

If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, the supplier should refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request.

4. Wrong Receipt Information

If the buyer puts wrong receipt information on an order, the buyer should contact the supplier via "Contact Seller" or contact Doba customer service to request the supplier update the order with the correct receipt information.

Please note the receipt information correction or order cancellation are not guaranteed.

If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.

If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, the supplier shall refund the order within 3 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note buyer will additionally be in charge of the redelivery fee.

If the order cannot be corrected or returned, the buyer will bear the losses.

5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)

If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request on Doba, the supplier should check the proof and give a response within 3 business days.